Utilities Administration
Jeff Pax, Commissioner
The Ohio Building
420 Madison Avenue
Toledo, Ohio 43604
Phone: 419.936.2338
Fax: 419.245.1853
Customer Service: 419.245.1800
Customer Service: E-mail
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Our Mission is to provide comprehensive billing, collections and customer services/relations in an efficient cost-effective, and responsive manner to residents, businesses, and governmental jurisdictions within the greater Toledo metropolitan areas, as well as administrative support for the Department of Public Utilities.
The Utilities Administration Division is located at 420 Madison Avenue, Toledo, Ohio 43604, in the Ohio Building. Office hours are 8:00 a.m. until 4:30 p.m. Monday through Friday, excluding major holidays. This customer-friendly facility has office space on the first floor to handle walk-in customers. Senior clerks are available to assist with water/sewer service contracts, billing problems, inspections, payment agreements, remote installations, and many other customer service needs.
For garbage collection information, please visit Division of Solid Waste . You may also contact Call City Hall at 419-936-2020 if you have questions regarding the garbage fee or the recycling program.
DID YOU KNOW...there are three ways to contact our Customer Service Center?
Telephone: 419.245.1800
Fax: 419.936.7853
Customer Service: E-mail
Our team of Customer Service Professionals is committed to providing you Exceptional service.
DPU Customers:
I again want to take this opportunity to apologize to any of you who have had problems connecting with our Customer Service Representatives on our old system over the past few weeks. We have worked extremely hard to serve you as best we can while we went through the process of replacing our antiquated phone system.
We are pleased to announce that we have successfully implemented our new Voice over Internet Protocol (VoIP) phone system. This will enable us to better handle all of your customer service needs.
I am fully confident you will be pleased with the new system.
Jeffrey M. Pax, Commissioner, 6-24-08